We value your time, so we gathered some informationregarding Cardlink POS and e-Commerce below.

Frequently Asked Questions

Acquiring Cardlink POS

Acquiring a Cardlink POS is quite simple.
Browse through our POS page and select the solution that suits your business needs.

    • You can choose a wired POS solution if your company does not require a mobile POS to complete a transaction with your customers.
    • You can choose a wireless POS solution if moving the POS is required (for example restaurants, gas stations, courier, delivery, etc.).
      You can follow this link for more information.

Cardlink POS are PCI DSS and PCI PTS compliant.

Read more:

“Cardlink S.A. is the leading EFTPOS terminal network provider in Greece.

Our EFTPOS terminal fleet complies and follows the mandates issued by the Payment Card Schemes, PCI and EMV.

Regarding security, each Cardlink EFTPOS terminal:

  • complies with the mandates of PCI PTS (PIN Transaction Security).
  • carries unique symmetric key for the encryption of the cardholder PIN, under Master / Session key scheme or Derived Unique Key Per Transaction (DUKPT). Keys are injected inside Payment Scheme certified Key Injection Facilities under PCI regulations.
  • carries unique digital certificate generated under root CA and under TLS 1.2 cryptographic protocol, provide the mandated process for encryption and client – server authentication to perform card payment transactions in any TCP/IP connection.

Cardlink S.A. is a PCI DSS compliant Service Provider.

According to the mandatory obligation set from the Card Schemes and Payment Card Industry Security Standards Council (PCI), Cardlink’s ecosystem is validated annually by a listed from PCI Qualified Security Assessor (QSA) against current Data Security Standards (PCI DSS).”

Links with the lists with current PCI DSS approvals from MasterCard and Visa follow.

  1. MasterCard

https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html (Compliant Service Provider List)

2. Visa

https://www.visaeurope.com/receiving-payments/security/downloads-and-resources and select the pdf link “Visa Europe Member Agent Weblisting (month) 2018” (updated every month)

Charging a wireless Cardlink POS

The duration of a wireless POS battery depends on its use.

For the wireless POS Verifone Vx675 GPRS:

  • 5 to 6 hours if the POS is active (conducting transactions)
  • More than 6 hours if the POS is inactive (not in use)

For the wireless POS Ingenico iWL220 GPRS:

  • 8 hours if the POS is active (conducting transactions)
  • More than 8 hours if the POS is inactive (not in use)
  • The duration of the first charge of your wireless POS should be at least 4 hours.
  • After the first charge, the POS should be charged for 1-2 hours. Check the battery indicator signal on your screen.
  • The battery indicator should not be less than 2 bars.
  • To ensure a good battery condition, the POS should be cycle-charged and should not be constantly connected to a power supply.

There is an indicator at the top right of the POS screen where you can check the battery levels.

Purchasing - Leasing Cardlink POS

Your first invoice will be issued no later than 30 days after the activation day of your Cardlink POS.

  • If you have rented a Cardlink POS, the invoice you received is about the amount of the current rental period.
  • If you have purchased Cardlink POS and you receive an invoice for the first time, it is about the purchase of the device and for the initial 6-month support period.
  • If you have purchased Cardlink POS and have already paid for the device and the first 6-month support period, the invoice you received is about the POS support for the current 6-month period.

You can pay your invoice in your preferred bank (via cash or e-banking) based on the following board:

Alpha Bank or Eurobank: Through the “Cardlink Payment” service. The required payment password is your company’s 9-digit TIN (Taxpayer Identification Number), as seen at the invoice.

Please note that the individual that is going to make the payment should fill the TIN associated with the company they are paying on behalf and not their personal (or Cardlink’s) TIN.

Piraeus, National or Attica banks By Bank Transfer to Cardlink’s bank account. It is mandatory to mention your company’s TIN in the payment explanation.

All Cardlink’s invoices clearly state their due date and should be paid within the deadline.

If your invoices are sent to the wrong address, please send us the correct contact details at support@cardlink.gr .

Questions about our collaboration

To receive e-statements:

  • If you are an Alpha Bank customer, you can sign up to their e-statements platform
  • If you are a Eurobank customer, you can apply here.
  • If you are an Attica Bank customer, you can apply here or contact the Bank.
  • If you are a National Bank customer, you can call 181818 or 2109503600 to confirm transactions.
  • If you are a Piraeus Bank customer, you can call 182838

Cardlink POS has the ability to accept all types of cards, depending on the Bank you are working with.

Specifically, Cardlink POS accepts Visa, Mastercard, American Express, Diners, Discover, and CUP.

A sticker for shop windows is included in Cardlink’s POS package.

You can download the sticker for all cards acceptance here.

You can download the sticker for Visa and MasterCard acceptance here.

You can order POS paper rolls here, or by calling 2106303000 and selecting option 2.

Cardlink POS supports all rewards programs offered by the partnering banks. (Bonus, Epistrofi, Go4more, Yellow).

Transactions with Cardlink POS

The basic requirement to use a transaction cancellation is before closing a batch.

You should use a return transaction to cancel a transaction after closing a batch.

You can find a useful guide regarding contactless transactions here.

Cardlink POS Technical Support

After making your first transaction, POS will automatically contact the main transactions system and receive the appropriate time.

Alternatively, you can confirm that the POS has received the proper time by performing a Ηandshake/Synchronisation check.

To perform a Handshake test to your POS, please select one of the following guides (temporarily available only in Greek) according to your model.

Vx520

iCT220

Vx675

iWL220

e-Commerce

Cardlink e-Commerce is the most integrated online payments platform in Greece. It allows you to connect your e-Commerce store with the bank of your choice and receive online payments. Choose between a variety of possibilities we offer you to serve your clients in the best possible way.

VPOS (virtual POS) is a management tool and a channel for displaying and managing transactions of the Cardlink e-commerce service. Through the app, you can monitor and manage the transactions of your company and produce reports by using a great variety of search criteria.

Cardlink S.A. is a PCI DSS compliant Service Provider.

According to the mandatory obligation set from the Card Schemes and Payment Card Industry Security Standards Council (PCI), Cardlink’s ecosystem is validated annually by a listed from PCI Qualified Security Assessor (QSA) against current Data Security Standards (PCI DSS).”

Links with the lists with current PCI DSS approvals from MasterCard and Visa follow.

1.  MasterCard

https://www.mastercard.us/en-us/merchants/safety-security/security-recommendations/service-providers-need-to-know.html(Compliant Service Provider List)

2. Visa

https://www.visaeurope.com/receiving-payments/security/downloads-and-resources and select the pdf link “Visa Europe Member Agent Weblisting (month) 2018” (updated every month)

Once informed by the bank regarding your partnership with it, you will receive an email with instructions on how to develop the necessary code to connect your website with the payments page of the bank. You will also receive code samples in php, jsp, asp. The code should be developed by your side.

e-Commerce Technical Support

Cardlink provides the ability to configure the payment page in your business environment, using i-Frame, so your customer feels that they do not leave your website. That way, your company avoids any contact with card data while providing an excellent experience to the payer.

One Click payment is a payment solution that enables your customers to make online purchases with just a click, while the necessary payment information for completing the purchase has already been entered by the user. Instead of entering the payment and delivery information manually, with One Click payment the customer can use a default address and card number for a purchase.

MasterPass by Mastercard is a digital wallet in which the customer can save card and delivery information in a safe environment and use it to complete purchases. Implementing MasterPass requires including the variable payMethod with value auto: MasterPass in the Request to the platform.

No action is required for the Cardlink e-Commerce since the platform does not perform any control on the domain level. Payments can continue to be carried out.
confirmUrl and CancelUrl should be defined by your side via the request you send to the Bank’s payment page.
You should, however, inform the responsible section οf the partnered Bank for the SSL installation.

Activation Videos - Bank pickup

In the following videos, you can see how to activate your new POS on your own in just a few minutes. (Videos available only in Greek)

Activation Videos - Courier pickup

In the following videos, you can see how to activate your new POS on your own in just a few minutes. (Videos available only in Greek)

Transaction Videos

See the most common features of your POS in the following videos. (Videos available only in Greek)

Troubleshooting Videos 

See how you can solve potential POS problems on your own in the following videos. (Videos available only in Greek)

Email us at
support@cardlink.gr

Call us at
+30 210 630 3000

Do you want to find out more about Cardlink? Click here and we will get in touch with you.

 

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